“Social media is a tool, not a solution.”
Like most other forms of communication, social media is most effective when it is rooted in strategy and collaboration. The platform on which a brand or organization communicates, or the form in which that communication takes place (video, gif, animation, tweet, or snap) does not negate the need to have associated goals, thoughtful design, and clear expectations for performance, accountability, and value added. This page contains the governing strategy, best practice guidelines, tools, and resources that have enabled the University of Michigan to become a global pillar of excellence in social communications.
Long gone are the days of accounts for everyone for any reason, run by an intern. Social media profiles are public-facing communications platforms operated by full-time professional communicators that adhere to strategy and best practices to maximize effectiveness. Social media is the first place people connect, celebrate, and complain. It is also our first line of defense.
Social media platforms provide a wide array of data. By tracking metrics, comparing posts, and analyzing engagement, we can create better and more effective content for our communities. Maintaining social media accounts that don’t actually engage target stakeholders is an ineffective use of time and resources.
Ensuring that our content is accessible to all our stakeholders isn’t just important, it’s required. University policy requires ADA compliance and we adhere to a variety of platform-specific accessibility standards in order to proactively accommodate all demographics.
This social media accessibility best practices document was created in collaboration with experts in digital and online accessibility across the university.